In Plain English

We’ve done our best to make our terms of service as straightforward as possible. If you have any questions, please email us at or call 0415565261.

Meldon Media Terms of Service


  1. The Online Ordering system is now available. We will not accept orders via SMS, as these are often overlooked or forgotten by the end of the day. When placing orders, you should receive a confirmation email.
  2. All properties must be ready to shoot before the photographer arrives. We can supply you with photography checklists to help your vendors and tenants be more organised. A surcharge may apply for the excess time needed to tidy and stage the property.
  3. If the attending agent wants to move or remove furnishings, please do so before the photographer arrives. Additional fees will be added if the photographer waits for the house to be rearranged.
  4. If the agent is not attending the shoot, the home will be shot “As Is”. The Agent must supply a list of required shots. The photographer will remove minor items (tea towels, dish rack, TV remotes).
  5. If the Photographer is asked to return to the property to take extra photos, there will be a minimum callout fee of $110.00
  6. When a booking is made, the photographer may complete the job before the allotted time.
  7. Please let us know if you require custom packages made up for your agency.
  8. The Photographer may take extra images outside the package limits at the property, which may not be included in the delivered images.
  9. If the agent is not attending the shoot, the photographer will choose the best shots that the package allows for. A call-out fee will be incurred if the photographer has to return for extra images.


  1. If a photography appointment is cancelled 12 – 24 hours before its scheduled time, a 50% fee of the shoot price will apply.
  2. If a photography appointment is cancelled 12 or fewer hours before its scheduled time, a 100% of the shoot price fee will apply.
  3. In the event of rain, we will give you the option to reschedule at our next availability. If the shoot continues as planned and is called off once at the property, a call-out fee may apply for the return visit.


  1. Photos are generally ready by 12 AM the following day after the shoot. Please give notice if needed earlier.
  2. If the owner/tenant has excessive artistic input into the shoot, an excess charge may be applied.
  3. By accepting these terms, you agree to pay for any extra images requested by yourself or your client at the extra image rate on our pricing page.


  1. The floor plans we provide are for marketing purposes only and may not be used as a legal document.
  2. Floor plans are generally ready within 24 hours of the shoot. Please give notice if needed earlier.
  3. The photographer may use previously drawn plans as a reference with no discount given.


  1. Meldon Media uses its creative license to make these videos. While we accept input from the agent/owner, excess charges may apply for requested re-edits.
  2. Meldon Media may use its branding at the end of any property video for promotional purposes.
  3. Meldon Media may refuse to use any drone footage provided by the agent/owner unless they can prove a CASA-qualified pilot took the footage.
  4. Property Videos are generally ready within 48-72 hours of the shoot time.


  1. Tours will remain online during the property’s sale.
  2. Tour re-scans will be a chargeable service
  3. Tours of holiday rentals may be unlisted if the yearly renewal has not been paid.
  4. Tours can take 3+ hours, depending on light. Tours work best on overcast days.


  1. Safety First
  2. The pilot may cancel/reschedule the booking if they feel the conditions are unsafe.
  3. The pilot may overrule vendor/agent requests if they exceed the guidelines set by CASA
  4. If the property is a unit or apartment, the agent is responsible for notifying the other residents that a drone shoot will be occurring. If this hasn’t been done, the pilot may cancel/reschedule the booking.


Use of any images from this site without permission is strictly prohibited.

Meldon Media provides this website and its contents on an ‘as is’ basis, and we make no representations or warranties. Meldon Media seeks to ensure that all material on this site is accurate and current and may make improvements or changes in the services offered at any time without notice.

Information on this website may contain technical inaccuracies or typographical or grammatical errors. Content is, therefore, provided without any warranty or responsibility. Individuals or companies should not make significant decisions based on information sourced from this site without obtaining independent advice.

Meldon Media in no way accepts liability for any loss or damage caused by taking action as a result of material viewed on or sourced from this website. Meldon Media in no way accepts liability for modifications to photos after delivery of photos.

Meldon Media holds the copyright to this website and all images contained within. Meldon Media grants you a limited license to view this website for either personal or commercial use. You are not permitted to make copies of this website or images, reproduce or alter this website or images for any purpose whatsoever without the express written consent of Meldon Media.

Meldon Media reserves the right to use any photos, property videos, and floorplans taken for advertising and promotion. The real estate agent/agency is responsible for notifying the customer of these terms and conditions.

Meldon Media holds the copyright to all images. Use of the images without express permission is prohibited.

Meldon Media reserves the right to hold photos until full payment is made.


Invoices will be issued via email on a per-job basis.

Full payment of every invoice is due and payable within seven days from the issued date.

If full payment is not received by the due date, an additional 10% of the total invoice may be charged.


Under Australian law, the photographer retains all ownership/copyright of images taken.

Meldon Media retains all ownership/copyright of images taken. (Stills/Video)

Meldon Media gives its clients/agents a limited license to use its images for advertising and promoting their client’s property for a limited time (a maximum of 6 months). In the event that Meldon Media’s client sells/loses the listing, Meldon Media’s images cannot be passed onto another agent without express permission.

The on-selling of Meldon Media’s media after the sale of a property is strictly prohibited.

Any unauthorised use of Meldon Media’s products without written permission may result in higher levels of action taken.

It is the responsibility of the real estate agent/agency to notify the customer of these terms and conditions.